Enterprise Rent-A-Car

Xavier is the absolute best, my reservation was with another location, however, they were closed on the day of pick up. Called around and Xavier said and he did take care of me. Ended up having the car for 30 days to the exact date and it was a smooth transition . Highly recommend and if I need services of a rental again I’m coming to where he is.

If I could give 0 stars I would. I came to this location when my car was stolen from me. I had an insurance reservation that required a hold from a debit or credit card. I mistakenly gave a netspend card and it was declined of course. I came back with my business bank card and the General Manager lied to me told me my business debit card was prepaid. She was rude and doesn’t deserve to be apart your company. I was a employee at Enterprise years ago. I never would have treated someone how she treated me just because she seen my netspend card first she refused to help me, people like this should be fired! I work hard! I work for one of the biggest companies in the world I book for millionaires and tell my clients to book Enterprise over anybody but NO MORE! And I went to a different enterprise down the road and rented a vehicle with the same business debit card with no issues within five minutes. This General Manager should be ashamed giving people a hard time who work hard and who have things taken from them.

I just left there assistant manager Xavier Williams was horrible. I have been to Enterprise before at other locations the took my debit card/ cc never had an issue, yet this Xavier had me jump hoops to get 2 bills i had to go get 2 bills came back with them, yet this Xavier very rude, Doesn't possess customer service or the ability to solve problems. I was asked to have two bills They were brought in yet, because they were not up-to-date. He refused to rent a car to me. Yet I showed him my bill that I received online update one for this month, still refused and laughed. He was very condescending not professional in front other people. I felt humiliated yet, he laughed through out the whole time. I think he is not competent and his character demonstrates that he is definitely doesn't naturally possess professionalism in solving isssues that arise, i would never trust him handling anything of my personal information. his actions are not trustworthy because of his character, if I were his branch manager not not hire him I would not trust him to be a manager

Horrible service from front desk. I had an appointment scheduled for 5pm today I called to see if I could come a few minutes later, lady stated I had to be there before 5 pm I told her my appointment was for 5 pm so I could not get there before 5. I get here at 5pm and lady states she could not help me any more and closed the door. Just for your reference it is only 5:07pm right now that I am writing the most unfortunate experience I had with this employee while I wait for my Uber when my appointment was at 5pm.